• Agent User Interface blank on Remote Desktop session
• Can I use Cibecs with Bitlocker?
• Cloud - Service Unavailable
• Why is my activation failing?
• What Anti-Virus exclusion rules are needed for Cibecs Endpoint Cloud?
• What happens if I forget the Security Officer password?
• See all 12 articles

• Duplicate devices discovered when using random hardware addresses
• Unable to activate this device!
• Old device no longer visible after discovering new device
• What information does the Discovery Agent send to Endpoint Cloud?
• How do I verify that a device received an activation token?
• Where can I find the Endpoint Cloud Discovery Agent log file?
• See all 10 articles

• How to change the port for vault connections
• What are my options if the vault ran out of storage?
• Can I backup to a NAS device?
• Vault service fails to start due to system resource constraints
• How to setup your Private Cloud Vault for VPN-less backup
• How do I make my Vault accessible over the internet?
• See all 7 articles

• Vault and AD Connector registration fails due to Proxy server certificate requirement

• Server Connection Limit prevents backups from running
• Agent application failed to start
• Why does an unverified device perform successful backups?
• Low Backup Size
• Restore Successful - 0 files restored
• Agent Error - HikariPool-4 SQLSTATE (HYT00), Error Code (50200)
• See all 17 articles

• Windows 11 users cannot access encrypted files when working remotely
• How long does it take to encrypt files and folders?
• Does Cibecs encryption work with OneDrive?
• Set Up Active Directory Certificate Services

• How often are the profile settings backed up?