Full Migration Error - [36] USMT Unsupported Platform

Description

The Full Remote Migration fails to archive profile settings during a migration task.

How to identify the problem

The migration progress window shows that the migration failed to archive profile settings

If you have a look through the Cibecs Agent log, you will find the following entries:

UsmtArchiveJob : USMT Archive creation failed with: [36] USMT_ERROR_UNSUPPORTED_PLATFORM(failed)
MigrationSendService : Exception
RuntimeException: Error while archiving profile settings.

Log phrase to look for: "USMT Archive creation failed with: [36] USMT_ERROR_UNSUPPORTED_PLATFORM(failed)"

Find the log here: %appdata%\Cibecs\Agent\Logs\agent.log

What caused this problem?

Cibecs leverages the native Windows User State Migration Tool (USMT) to transfer user profile settings. The "USMT Archive creation failed with: [36] USMT_ERROR_UNSUPPORTED_PLATFORM(failed)" problem arises when a temporary profile is present in the Windows registry.

How do I resolve this problem?

Proceed with the following steps to remove the temporary profile from the Windows machine:

1. Open up the registry and backup the registry
2. Navigate the registry and locate the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
3. Within the ProfileList subkey, find and delete the subkey named "SID.bak" (no.1 in image) that has the relevant Username (no.2 in image) in the ProfileImagePath.
4. Close the Registry Editor
5. Log out of the system.
6. Log back into the system.

By following these steps, you can address the issue caused by the temporary profile and restore normal functionality.

Check if the problem has been fixed

Start a fresh migration and monitor to see that it does not fail early and continues to complete the full migration.