What happens to your Cloud Vault Data when you cancel Cibecs backup services?

Standard Vault Data Deletion Policy

Cibecs follows a standard policy of deleting vault data after 14 days upon cancellation of backup services.

Enhanced Security Measures

Cibecs stores the data in an encrypted format to ensure security. Cibecs employs its Zero Vendor Knowledge patent, meaning that only the customer has access to the decryption key.

Disaster recovery (DR) backup

The DR backup of the vault is retained for 30 days after cancellation, after which it is deleted per Cibecs' data retention policy. The Endpoint Cloud tenant will also be deleted at this point.


Immediate Deletion

Customers have the option to request the immediate deletion of their cloud vault data, overriding the standard 14-day retention period.