Health State of the Private Cloud Vault
Description
The Vault Health State beta feature has been added to the Endpoint Cloud Portal, providing a comprehensive health overview of the Private Cloud Vault. This enhancement is available starting with version 3.0.3.
The Vault Health State feature is still in beta and not available by default. If you would like to use this feature, please send a request to support@cibecs.com
Some warnings and thresholds might be changed without prior notice, as feedback is received.
Vault Health State information
Login to Endpoint Cloud and click on the Vault tab. Click on the 3 dots on the far right of the vault in question and select View.
This will display the Vault details with the 7 new key metrics that are used to indicate the health of the Vault.
The vault health state is indicated by icon colours: green is healthy, yellow indicates a warning and orange is critical. A grey icon is used for online / offline status only.
These icons will be shown next to the metrics to indicate the health of each of the components.
- Online
- Protection Agent Backups
- Config Database Connection
- Config Database Backups
- Index Connection
- Datastore Connection
- Datastore Health
- Storage Available
When a component shows a yellow or orange indicator, a short summary will be present at the bottom to indicate more information about the specific issue.
Metric information:
The Vault will show Online, Offline or Online but unresponsive. Offline or unresponsive Vaults will will trigger a warning state if the state exceeds 4 hours, or critical state if longer than 24 hours.
Below is a list of metrics and timelines for when warning and error states will be triggered.
Online / Offline
- Green – Online
- Grey – Offline
- Yellow – Warning if no response in the last 4 hours.
- Orange – Critical if no response in the last 24 hours.
Protection Agent Backups
- Green – Devices are completing their backups.
- Yellow – Warning if no devices have performed a backup in 24 hours.
- Orange – Critical if no devices have performed a backup in 48 hours.
Config Database Backups
- Green – The Vault successfully completed its daily automatic backup of its config database.
- Yellow – Warning if the Vault has not completed a backup of its config database in the last 24 hours.
- Orange – Critical if the Vault has not completed a backup of its config database in the last 5 days.
Config Database Connection
- Green – The Vault successfully connected to its config database.
- Orange – Critical if the Vault experienced an issue connecting to its config database and requires immediate attention.
Index Connection
- Green – The Vault successfully connected to its index.
- Orange – Critical if the Vault experienced an issue connecting to its index and requires immediate attention.
Datastore Connection
- Green – The Vault successfully connected to its datastore.
- Orange – Critical if the Vault experienced an issue connecting to its datastore and requires immediate attention.
Datastore Health
- The built-in integrity check runs automatically once per week on a Saturday (default), and will reflect the days since the last successful run.
Storage Available
- Green – There is enough storage available for the Vault.
- Yellow – Warning if the storage is below 25% on the Vault datastore drive.
- Orange – Critical if the storage is below 5% on the Vault datastore drive.
A combination of these events could be present on the Vault, where various indicators are orange or yellow.
Requirements:
The Vault needs to be upgraded to at least version 3.0.3 for these metrics to become available. For older Vaults, the Vault page will only display the online / offline status and a green or orange indicator, as the Vault does not send the new metrics to monitor.
Vault health Alerts may now be emailed by selecting the 'Opt-in to Alerts' checkbox available under the Administrator -> Email Reporting Settings on the Endpoint Cloud Console.
To disable alerting for archived Vaults, or Vaults still registered on the Cloud but not in use, set the Alert and Notification setting to off.
Email alerts will go out immediately on a change of start from HEALTHY to WARNING to CRITICAL (based on the timelines mentioned above) and a mail will be sent daily thereafter until the state goes back into HEALTHY. On change of UNHEALTHY to HEALTHY an email is not sent out.