What happens if I forget the Security Officer password?
The Security Officer role is the highest-ranking role, required for actions like Email Invites, Connector registration, Secure Remote Restore, and prompting other Administrators.
Because this role has access to a wider range of features in Endpoint Cloud than other users, care needs to be taken when assigning this role.
It is recommended that you have at least two users with the Security Officer role assigned for Endpoint Cloud
In the event that you forget your Security Officer log in credentials, please try the forgot password link on the login page, or notify our Success Team at the email address: support@cibecs.com.
Please note, if there is only one Security Officer user in the tenant, then you will not be able to send a 'Forgot Password' email to reset the login credentials.