Workgroup device support - FAQ
Description
With version 3.0 and later, devices that are not on a domain can be invited to be backed up with Endpoint Cloud. With this workgroup support feature, all your Windows devices can now be activated and protected.
Requirements
To use this Workgroup functionality, please ensure that your Vault and Connector are upgraded to at least version 3.0.
For more information on upgrading, see this article: https://help.endpointcloud.com/hc/en-us/articles/360009421859-Upgrade-Endpoint-Cloud-on-premise-components
FAQ
1.What versions of Windows are supported for Workgroup devices?
For workgroup devices, the supported versions of Windows are:
- Windows 7
- Windows 8
- Windows 10
- Windows 11
2. Can I use a shared email address to invite Workgroup users?
Each user on your tenant needs to have their own unique address for invitations. This ensures proper identification and management of users within the system.
3. Can I associate an Active Directory (AD) device with my Workgroup device for restores?
You can now directly associate an Active directory (AD) device with a Workgroup devices for restores. However, you can link a Workgroup device to the same profile if you already have an AD device. This allows for a level of integration across different devices.
4. Can I discover and activate a Workgroup device using the Discovery agent from my tenant?
To discovery and activate a Workgroup device, you need to send an email invitation from your cloud portal. The user will then receive instructions to download and install the GUI-based Discovery Agent. During the installation, they'll need to enter the OTP provided in the invitation.
5. Can administrators activate Workgroup devices?
Administrators can initiate the invitation for discovering a Workgroup device. However, the activation of the device must be carried out by a designated security officer. This ensures that the activation process is secure and complies with organizational policies.
6. If the intended user for activation is not a local administrator, can the Workgroup Discovery Agent be installed?
The intended user for activation must be a local administrator. If the Workgroup Discovery is run by an administrator on behalf of a non-administrator user, the device will not be discovered. This requirement ensures that the necessary permission and access rights are in place for the discovery process to function correctly.
7. How long is the OTP for the invitation valid from the time it is sent?
The OTP is valid for 72 hours from the time the invitation is sent. If it expires, the administrator will need to send a new invitation.
8. What should I do if a Workgroup user does not receive the invitation I sent?
First, ensure that your organization's email system is functioning correctly. If the issue persists and the user has not received the email invitation, please create a support case with the Cibecs Support Team.
9. What happens if a user, who is already activated via Workgroup, changes their email address?
The Security Officer on your tenant can update the unique email address associated with Workgroup for that user. This ensures that the user's access and permissions remain in tact.
10. What occurs if another user shares a device with an already activated Workgroup user?
If another user shares a device with an already activated Workgroup user, the second user will not be automatically discovered in the tenant. To facilitate their discovery, an invitation must be sent to the second user to facilitate discovery.