Endpoint Cloud Network Readiness Tool
Overview
The Network Readiness Tool allows you to perform the necessary connectivity checks to Endpoint Cloud to ensure a hassle free deployment.
The tool will test the following:
| Test | Description |
|---|---|
| Cloud Connectivity | Can a HTTP request be made to endpointcloud.com? |
| DNS Resolution | Does the tenant hostname resolve to the correct IP address? |
| WebSocket Connection | Can a WebSocket connection be established with endpointcloud.com? |
Requirements
Download
Download Network Readiness Tool Version 1.0
Using the Network Readiness Tool
- Double click the "Ec-Readiness-Tool.exe" file
- Enter your tenant name, e.g. customer.endpointcloud.com
- Click the "Run Tests" button
Troubleshooting using the user interface
A successful test will be indicated by a green icon and a failed test by a red icon.
| Test Failure | Description & Resolution |
|---|---|
| Cloud Connectivity | A failed Cloud Connectivity test may indicate a problem with HTTPS connectivity. This usually happens when connections to a certain URL are disallowed by either a proxy server or a firewall. |
| DNS Resolution | A failed Name Resolution test indicates a problem with DNS. Consult your network administrator to troubleshoot DNS related problems on your network. |
| WebSocket Connection | A failed WebSocket Connection test may indicate that connections using the WebSocket protocol might be disallowed by either a proxy server or a firewall. |
Troubleshooting using the log file
A log file named "ec-readiness.log" will be generated once you have run the executable. Consult the log for more information on a failed test. Additionally, this file may be sent to the Cibecs support team for further analysis.